Privacy Policy

Version Update Date：1st ,Jan,2021

Version Effective Date：1st ,Jan,2021

Introduction

Dongguan Yiheda Automation Co., Ltd. (hereinafter referred to as "we") make much account of the protection of users' privacy and personal information. When you use our products and/or services, we may collect and use your relevant information. We hope to use the "Yiheda E-commerce Platform Privacy Policy" (hereinafter referred to as "the privacy policy") to explain to you how we collect, use, save, share, transfer and disclose this information when you use our products and/or services , and the ways we provide you to access, update, delete, and protect this information.

Before you use our products and/or services, please read carefully and fully understand this privacy policy. When you use or continue to use our products or services after this privacy policy updated, you are deemed to have read, understood and agreed to this privacy policy and its updated versions from time to time, and agree to our collection and use of your personal information in accordance with this privacy policy . Please be aware that this privacy policy only applies to information collected by us, and does not apply to information collected by third parties accessed through our platform or services.

Please highly noticed that this privacy policy applies to the products and services we provide to you in the form of websites, clients, applets, and new forms that have emerged with technological development. If we and our affiliated companies use products or services of Yiheda E-commerce Platform(such as logging in with Yiheda E-commerce Platform account) but do not have a separate privacy policy, this privacy policy also applies to that part of the product or service. If we and our affiliates that provided the products or services to you have separate privacy policies, the corresponding products or services shall be subject to the corresponding privacy policies.

If you have any questions about this privacy policy or related issues, you can visit our online customer service system (https://www.yhdfa.vn), send an email to service-vn@yiheda.com to contact us, or call our national customer service number, etc.

This privacy policy will help you understand the following:

1. How we collect and use your personal information

2. How do we use Cookies and similar technologies

3. How do we share, transfer and publicly disclose your personal information

4. How do we protect and save your personal information

5. How do you manage personal information

6. Protection of personal information of minors

7. Notice and revision

8. Contact us

1. How we collect and use your personal information

Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. The personal information involved in this privacy policy includes: basic information (including personal name, birthday, gender, address, personal phone number, e-mail address, etc); personal identification information (including ID card, military card, passport, driver's license, etc.); network Identification information (including personal information subject account, IP address, and related passwords, etc.); personal Internet records (including web browsing records, software usage records, click records, etc.); other personal information (including personal location information, Voice messages, pictures, customer service consultation records, etc.).

We will only collect and use your personal information for the following purposes:

1.1 Situations where you must authorize us to collect and use your personal information

Our products and/or services include some core functions, which include functions necessary to realize online shopping platform browsing, registration, login, and order placement, and functions necessary to ensure transaction security. We may collect and use the following information about you to achieve these functions. If you do not provide relevant information, you will not be able to enjoy the products and/or services we provide. These collection scenarios include:

1.1.1 Information provided by you

We need to collect your personal information when you register as our user/member and place an order to purchase products. We only collect the information necessary to provide you with products or services. If you do not provide the necessary personal information, it will affect your use of our products or services.

1.1.2 Your information we collect during your use of products or services

When you use our products or services, the system may automatically collect relevant information through Cookies, such as your web browser information, cache records, etc.; and when you use our services, we may collect location information about you through the device positioning function.

1.2 How we use your personal information

Under the premise of complying with relevant laws and regulations, we will use your personal information for the following purposes:

1.2.1 Realize transaction and service functions

1.2.1.1 Provide you with specific transaction and service functions, and relevant customer service and other transaction and service-related auxiliary services, such as transaction confirmation, transaction payment, product delivery and after-sales service;

1.2.1.2 Pay a return visit to you and invite you to participate in surveys about our products or services;

1.2.1.3 Send you important information, terms, conditions, policies and/or other administrative information changes related to our relationship with you or products/services.

1.2.2 Achieve commercial purposes

1.2.2.1 For data analysis to enhance, improve or improve our website or products and services and help us develop new products and services;

1.2.2.2 For advertising, such as showing you product or service information that you may be interested in;

1.2.2.3 Used for fraud and security monitoring, such as detecting and preventing network attacks or stealing other people's information;

1.2.2.4 Send promotional information and confirm the effectiveness of promotional activities so that we can adjust our activities according to your needs and interests.

1.2.3 Provide you with personalized services

1.2.3.1 In order to better respond to your personalized needs, we will use data analysis to deliver products or services that we think you may be interested in;

1.2.3.2 If you do not want to be affected by personalized content, you can choose to browse and find products or services by product classification or by brand; we also provide you with sales and prices that are not specific to personal characteristics in the search results.

1.2.4 Situations in which you can choose to provide personal information

1.2.4.1 In order to make your shopping more convenient, some extended functions will collect and use your personal information. If you do not provide this personal information, you may not be able to use some extended functions;

1.2.4.2 With your prior consent, we will collect your location information to determine where you are, so as to recommend products or services that can be purchased in your area;

1.2.4.3 You can transmit pictures, videos, etc. to Yiheda platform for product consultation and obtain related supporting services. We will use the pictures and video content you submit to identify the content, effects, feedback, etc. of the product or/and service .

Please understand and agree that we promise to analyze the user database and make commercial use of the user database without disclosing your personal information. All personal information you provide, unless you delete it or refuse our collection through system settings, you will continue to authorize us to use it during your use of our products or services.

If we use your personal information for other purposes not specified in this privacy policy, or use personal information collected for a specific purpose for other purposes, we will seek your consent in advance.

1.3 Exceptional circumstances

You should be fully aware that in the following situations, we do not need your authorization to collect and use your personal information:

1.3.1 Related to national security and national defense security;

1.3.2 Related to public safety, public health, and major public interests;

1.3.3 Related to criminal investigation, prosecution, trial or execution of judgments;

1.3.4 It is difficult to obtain the consent of the individual in order to protect the life, property and other major legal rights of the personal information subject or other individuals;

1.3.5 The personal information collected is disclosed to the public by yourself;

1.3.6 Collect your personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

1.3.7 Necessary for signing and fulfilling the contract according to your requirements;

1.3.8 Necessary for maintaining the safe and stable operation of the products and/or services provided, such as discovering and disposing of product and/or service failures;

1.3.9 Necessary for legal news reports;

1.3.10 It is necessary for academic research institutions to conduct statistical or academic research based on the public interest, and when they provide academic research or description results to the outside, they de-identify the personal information contained in the results;

1.3.11 Other circumstances stipulated by laws and regulations.

2. How do we use Cookies and similar technologies

2.1 In order to achieve your personalized needs for online experience, so that you can get a more relaxed access experience. We will send one or more small data files named Cookies on your computer or mobile device. The Cookie assigned to you is unique and can only be read by the web server in the domain that issued the Cookies to you. We send you Cookies to simplify your repeated login steps, store your preferences or product data in your shopping cart, and then optimize your choices and interactions, help you determine your login status and account or data security.

2.2 We will not use Cookies for any purpose other than those stated in this privacy policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer. Most web browsers will automatically accept Cookies, but you can usually modify your browser settings to reject Cookies according to your needs. In addition, you can also clear all Cookies saved in the software. But if you do this, you may need to personally change the user settings every time you visit the Yiheda platform, and the corresponding information you have recorded before will also be deleted, and you may have a certain impact on the security of the service you use.

3. How do we share, transfer, and publicly disclose your personal information

3.1 Share

We will not share your personal information with any company, organization or individual, except in the following circumstances:

3.1.1 Obtain your explicit consent or authorization in advance, or you request us to share your personal information with a third party through email or other means;

3.1.2 Provide in accordance with applicable laws and regulations, or in accordance with the mandatory requirements of the competent government departments;

3.1.3 Sharing with our affiliated companies: We may share your personal information with our affiliated companies. However, we will only share necessary personal information and are bound by the stated purpose in this policy. Affiliated companies will also take equivalent security measures in 3.1.4 Sharing with business partners: In order to ensure the smooth development of business and better serve you, we may provide business partners (such as distribution service providers, manufacturers directly involved in product design, production, inspection or after-sales service, suppliers and third-party payment institutions that directly participate in transactions or provide related services, etc.) share relevant information. We only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and only share personal information necessary to provide products or services. Our business partners have no right to use your relevant personal information for any other purposes.

3.2 Transfer

We will not transfer your personal information to any company, organization or individual, except in the following cases:

3.2.1 Obtain your explicit authorization or consent in advance, or you request us to transfer your personal information to a third party by email or other means;

3.2.2 Provide in accordance with applicable laws and regulations, or in accordance with the mandatory requirements of the competent government departments;

3.2.3 In the case of asset transfer, acquisition, merger, reorganization or bankruptcy liquidation, if the transfer of personal information is involved, we will inform you of the relevant situation and require new companies and organizations that hold your personal information to continue to be subject to this policy constraints. If the purpose of using personal information is changed, we will require the company or organization to re-obtain your authorization and consent. 

3.3 Publicly Disclose

We will only publicly disclose your personal information under the following circumstances:

3.3.1 Obtain your explicit consent in advance;

3.3.2 In cases where your personal information must be provided in accordance with the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, we may publicly disclose your personal information based on the required personal information types and disclosure methods;

3.3.3 In an emergency, to protect your life, property, and other major legal rights, or to maintain public safety and major public interests directly related to the situation.

4. How do we protect and save your personal information

We pay much attention on the security of personal information and take all reasonable and feasible measures to protect your personal information:

4.1 We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected.

4.2 The Internet is not an absolutely secure environment, and the communication methods with other users such as e-mail, instant messaging, social software, etc. cannot be determined whether it is completely encrypted. We recommend that you use complex passwords when using such tools, and pay attention to protecting your personal information security. When trading through the service, you inevitably need to disclose your personal information, such as contact information or address, to the counterparty or potential counterparty. Please properly protect your personal information and only provide it to others when necessary.

4.3 We will only store your personal information during the period necessary for the purpose stated in this policy and within the time limit prescribed by laws and regulations. 

5. How do you manage your personal information

We attach great importance to your attention to personal information, and do our best to protect your rights to access, correct, delete, and withdraw your consent to your personal information, so that you have sufficient ability to protect your privacy and security. Your rights include:

5.1 Except the limits of national laws and regulations, you have the right to access and correct your personal information at any time, including: account information, quotation information, order information, browsing information, receiving information, etc.

5.2 Except the limits of national laws and regulations, you can directly clear or delete information on our product and/or service pages, including order information, browsing information, and shipping address information.

5.3 You can directly apply for cancellation of your account in our platform. After you cancel your account, we will stop providing you with products and/or services, and based on your request, unless otherwise provided by laws and regulations, we will delete your personal information or anonymize it.

5.4 Revocation of acceptance of promotional information, preferential activities and other related emails and information we send to you. The content involved in this information includes but is not limited to various types of promotional information and promotions in the form of text, pictures, photos, audio and video, etc. information, business information, and the methods of providing such information include, but are not limited to, emails, short messages, etc. If you do not want to receive emails from this website, you can complete the unsubscription by following the prompts by replying to the email; if you do not want to receive SMS messages from this website, you can complete unsubscription by replying to "unsubscribe"; you can also complete the cancellation of emails and text messages by contacting Yiheda customer service.

5.5 If you are unable to access, correct or delete your personal information through the above methods, or you need to access, correct or delete other personal information generated when you use our products and/or services, or if you think we have any violations laws and regulations or agreements with you about the collection or use of personal information, please contact us through other methods in this privacy policy. In order to ensure safety, we may need you to provide a written request or provide your identification documents. We will respond to your request within 15 days after receiving your feedback and verifying your identity. For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain fees depending on the circumstances. For those that are unreasonably repeated, require too many technical means (for example, the need to develop new systems or fundamentally change existing practices),We may reject requests that bring risks to the legitimate rights and interests or unrealistic requests(for example, involving information stored on backup tapes) .

In addition to the above, we will not be able to respond to your request in accordance with the requirements of laws and regulations in the following situations:

(1) Relevant to the fulfillment of obligations stipulated by laws and regulations by personal information controllers;

(2) Related to national security and national defense security;

(3) Related to public safety, public health, and major public interests;

(4) Related to criminal investigation, prosecution, trial or execution of judgments, etc.;

(5)There is sufficient evidence to show that you have subjective malice or abuse of rights;

(6) It is difficult to obtain the consent of the individual in order to protect the life, property and other major legal rights of the personal information or other individuals;

(7) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

(8) Involving commercial secrets.

6. Protection of personal information of minors

At Yiheda, we attach great importance to the protection of personal information of minors. If you are a minor under the age of 18, you should obtain the consent of your guardian before using our products and/or services. We protect the personal information of minors in accordance with relevant national laws and regulations.

If there are facts that prove that minors have registered and used our products and/or services without the consent of the guardian, the guardian should contact us for consultation and try to delete the relevant personal information as soon as possible.

7. Notice and revision

7.1 In order to provide you with better services and as our business develops, this privacy policy will be updated accordingly. However, without your explicit consent, we will not decrease your rights under this privacy policy. We will issue an updated version on the official website of Yiheda platform and remind you of relevant content updates through website announcements or other appropriate methods before it takes effect. Please also visit our official website of Yiheda platform to keep abreast of the latest privacy policy.

7.2 After this privacy policy is updated, if you continue to use our website, application or service, it means that you agree to be subject to this updated policy. Unless otherwise specified, this privacy policy and the updated version of this privacy policy shall take effect from the date of publication.

8. How to contact us

If you have any questions, comments or suggestions about this privacy policy or your personal information, please contact us in the following ways:

Service Email: service-vn@yiheda.com

Contact number: （86）0769-82886777-400

Contact address: #1 ,Taoyuan 2rd Road,Cunwei,Hengli Town,Dongguan City,Guangdong Province, China